Customer Service & Order Coordinator

Full-Time, On-SitePadonan, Bali

About the Role

As Customer Service & Order Coordinator, you will be the first point of contact for our customers — handling inquiries, coordinating deliveries and returns, keeping customers informed about their orders, and resolving issues with effective solutions.

Key Responsibilities

✓Respond to inquiries, bookings, and feedback via WhatsApp, Email, and Crisp
✓Coordinate deliveries and returns, ensuring smooth communication
✓Keep customers informed about order statuses
✓Address customer issues with effective solutions

Requirements

•Previous customer service experience
•Bilingual: Bahasa Indonesia & English (other languages a plus)
•Organized, proactive, and detail-oriented
•Computer proficiency with Mac/PC
•Based in or willing to relocate to Bali

Compensation & Benefits

IDR 5–10 million / month

BPJS + THR after probation

Dynamic team environment

Flexible vacation policies

Education coverage for skill development

Remote work options available

Apply Now

Send your resume and a short cover letter to

support@monis.rent

We receive a high volume of applications and cannot guarantee individual feedback, but we review every submission.